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Customer Service

Right of withdrawal

In accordance with the provisions of articles 64 and following of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Customer (consumer), if not satisfied with the products or the content of the services purchased from (company name), you may return the products themselves or waive the right to provide services and obtain a refund of the price already paid at the time of advance payment within 14 days of receipt of the returned goods. The costs of sending the product from the Customer to (company name) are borne by the Customer.

The Professional Customer shall not exercise the right of withdrawal.

Operations Mode

To this end, the Customer must contact (company name) within 14 days after the delivery of the products or within 14 days after the purchase of the services, with a written communication sent by registered letter A/R and e-mail to the customer@address (portal name), containing all the necessary information and useful for a correct processing of the return and refund file.

Such communication shall necessarily include all of the following:

  1. the express will of the Customer to want to withdraw in whole or in part from the purchase contract;
  2. the number and copy of the document (invoice – transport document) proving the purchase of the order in respect of which you intend to exercise the right of withdrawal;
  3. the description and codes of the Products in respect of which the right of withdrawal is exercised;
  4. The credit will be credited by bank transfer (for original payments in bank transfer, bulletin, cash on delivery, Clickandbuy) or by direct credit card credit (for original payments with Wirecard and Paypal).

For refunds involving payment with financing, the Customer agrees with the payment of shipping costs, canceling the financing, or liquidating the financing and refunding the value of the product.

Upon receipt of the communication with which the Customer communicates its intention to exercise the right of withdrawal, (company name), verified the correspondence to the above requirements, will communicate by mail to the customer how to return the products.

The products must be returned to (company name) within 14 days of delivery to the following address:


Operational location and returns:

Piazza dei Legnami, 16

57123 Livorno – Italy

Email: livorno@aloschibros.com


From the receipt of the products, to their return, the customer is required to keep and keep with the utmost care and diligence the products received and for which he intends to exercise the right of withdrawal keeping them intact together with the original packaging, internal and external as well as all hardware and software accessories supplied to each product such as, but not limited to: drivers, cables, adapters, plugs, tools, etc.

All costs and risks arising from the transport operations for the return of the products shall be borne in full by the Customer, without prejudice to the latter’s right to insure the shipment, bearing the related costs.

In no case will it be possible to manage the return of products or the exchange of goods directly at the headquarters of (company name). only products may be returned by courier or postal service.

Effects of the withdrawal

The European Court of Justice (case C-511/08) reiterates that Directive 97/7 regulating distance contracts (online, by telephone, etc.) grants the Consumer the right of withdrawal, to be exercised within a certain period, without any penalty. The seller must refund the amount paid by the Consumer; by this we mean all that the Customer has paid, including the costs of receiving the goods.

Always in case of withdrawal, the only expenses that must be borne by the Consumer are those to RETURN the goods to the following:


Operational location and returns:

Piazza dei Legnami, 16

57123 Livorno – Italy

Email: livorno@aloschibros.com


(Judgment of the European Court of Justice, Section IV, 15/04/2010, Case C-511/08).

The incorrect exercise of the right of withdrawal, according to the statutory and contractual provisions, legitimate (company name) to send back to the sender the products returned by the customer, with additional shipping costs.

Exclusion of the right of withdrawal

However, the right to return the product and the right to request the refund of the sums paid, if the product in question is a software supplied sealed and the customer has removed the seal.

It is also excluded the return of the fee paid where the customer has started to use the services purchased.

The return of the products and the refund of the consideration are always subject to the integrity of the products purchased.

(company name) will accept only a minimal wear and tear of the product, due exclusively to its test to take a decision on its final purchase, without having altered the conditions of the product at the time of delivery. In case of excessive use of the goods, the return will not be accepted.

(company name) will not accept returns of products handled by the Customer, or goods that will be returned incomplete of their main elements and accessories.

It is not possible to exercise the right of withdrawal beyond the deadline or with regard to products subject to fluctuations in a market not controlled by Aloschi Bros S.r.l. | Registered office:  Via Marino Turchi, 34 80132 Naples – Italy P. Iva 06043310637, nor for perishable articles or articles which could easily be reproduced with immediate effect, or which by their nature cannot be returned.

In the same way, no goods or orders will be collected which, due to their special characteristics, can be considered tailored to the Customer.

The following products cannot be returned at any time:

All kinds of software and games for consoles, memories, hard drives with damaged packaging / packaging;